Contact Us

CUSTOMER SUPPORT
support@snapbac.com
PRESS INQUIRIES
press@snapbac.com

Shopping Online

Ordering Online

You can order quickly and easily through snapbac.com.

  • To add items to your Shopping Cart, simply select your size from the drop down bar and click on "ADD TO CART" for the item you wish to buy
  • To remove an item check the X next to the item, your new total will appear
  • To change the quantity of items, change the number in the box under the "Qty" column and your new total will appear

You must be at least 13 years of age to make an online purchase. For more information, please see our Privacy Policy.

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Redeeming Promotion Codes

Simply enter your promotion code in the text box marked “Promotion Code” in the Shopping Cart during the Checkout process and hit “GO". When a promotion code is used, it will be displayed on the “Order Review” page.

Please Note: There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be use once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person. Promotion codes can only be applied to U.S. orders.

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Payment Options

The following credit cards are accepted for payment

  • American Express
  • Discover
  • MasterCard
  • Visa

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

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Sales Tax

We are required by law to collect state sales tax on orders being shipped to California. Sales tax is charged on the merchandise total only. Except as otherwise noted, all sales are made by Snapbac, LLC. and the local sales tax of the delivery destination is also charged.

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International Ordering

We currently ship worldwide using FedEx. Rates vary by country and are provided during the order process prior to confirming the sale..

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Shipping Options

Shipping Option Details

Shipping and payments

Get your gear when you want it! FREE Standard Shipping on all orders $150+.

Standard shipping

Orders shipped via Standard Shipping are delivered within 7-10 business days from the order's ship date. Please note: Orders to Alaska, Hawaii or Canada will be charged an additional $10.00 and will be delivered within 14-21 days from ship date. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability.

Order   Cost
     
$0- 49.99   $7.95
$50- 99.99   $9.95
$100-149.99   $12.95
$150 +   FREE


2-Day Delivery

Orders shipped via 2-day delivery are delivered within 2 business days from the order's ship date. 2 day delivery is only available in the continental U.S, Alaska and Hawaii and is not available for PO Box and APO/FPO addresses. Orders must be placed by 11:40 am EST to ensure 2-day delivery.

Cost
 
Standard charge +15.00


Next Day Delivery

Orders shipped via 1-day delivery are delivered within 1 business day from the order's ship date. 1-day delivery is only available in the continental U.S., Alaska and Hawaii and is not available for PO Box and APO/FPO addresses. Orders must be placed by 11:40am EST to ensure next day.

Cost
 
Standard charge +25.00

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Shipping to Apo/fpo

When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line1: Marine Division Sct 1
  • Address Line2: USS Wisconsin BB–64
  • ZIP Code: 34049 (Actual ZIP Code)
  • City: FPO (APO if APO)
  • State: AA or AE

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International Shipping

We currently ship worldwide using FedEx. Rates vary by country and are provided during the order process prior to confirming the sale.

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Returns & Exchanges

Return Policy

We want you to be as pleased with your purchase as we are serving you. If for any reason you are not 100% satisfied with any of our products simply return them within 60 days of purchase. Items must be in clean, resalable condition.

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How to Return

Please ship your return postage pre-paid to the address listed below. Be sure to use a service that provides tracking and delivery confirmation as we cannot be responsible for items not received. Please also include a note detailing exactly what you would like to do (refund or exchange) along with the name and address you used when purchasing the product.

Return Address:
Snapbac
7850 Ruffner Ave.
Van Nuys, CA 91406

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Return for Exchange

If you would like a replacement due to defect or size, please include a description of the situation or include your size preference on the letter. It is not necessary to return your therapy pod if you want to exchange your garment or sleeve.

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My Profile

Track My Order

You can track the status of your order online at snapbac.com. Just click on My Account and sign in to check the status of your most recent order and your order history. Click on the tracking number associated with the order to view detailed tracking information. Within 3 days of your order shipping, you will be able to review the tracking history and the estimated date of delivery.

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Order Processing Times

Most orders placed ship within 1-2 business days from the time order is placed (excludes holidays).

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My Order

Track My Order

You can track the status of your order online at snapbac.com. Just click on My Account and sign in to check the status of your most recent order and your order history. Click on the tracking number associated with the order to view detailed tracking information. Within 3 days of your order shipping, you will be able to review the tracking history and the estimated date of delivery.

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Order Processing Items

Most orders placed ship within 1-2 business days from the time order is placed (excludes holidays).

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General Questions

Wash and Care

Washing and caring for your Snapbac gear is easy. Turn gear inside out and machine wash in cold water using a gentle detergent, preferably with like fabrics (i.e. other synthetics) on the delicate cycle. Lay flat or hang to air dry.

DO NOT machine wash the Therapy Pod. To clean the pod, simply wipe clean with a damp cloth.

DO NOT use fabric softener. Fabric softeners create a residue which clogs the fabric and doesn’t allow proper wicking. It also breaks down the Lycra over time. If you inadvertently use a dryer sheet or fabric softener, your gear will be fine, simply rewash the garment with a gentle detergent.

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Snapbac Fabric

Snapbac gear was developed to provide a high level of compression and maximum comfort. This warp knit consists of 88% Nylon and 12% Spandex with 4-way stretch to hug your every move. Not only is Snapbac breathable, sweat-wicking and odor-resistant, it helps stabilize body temperature for optimal performance. Snapbac Sleeves consist of 81% polyester and 19% Spandex and are also lightweight, sweat-wicking and quick-drying to provide ultimate comfort.

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How to use Snapbac

You can easily heat the reusable Therapy Pod in the microwave or cool in the freezer (specific instructions can be found on the back of each Therapy Pod). The overall design and strategically placed zippers, make putting on and taking off Snapbac easy.

Place Therapy Pod in the palm of your hand with the MicroGrips facing down. Slide into any one of the zippered entry points between the compression base layer and the mesh outer layer. Position the Therapy Pod within the garment directly over the muscle, point of pain or swelling for targeted relief and slide hand out. The MicroGrips that line the Therapy Pod will fuse with the mesh to hold the pod securely in place. Get the recovery benefits you need without the need to sit and wait.

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Placement of Therapy Pods

Snapbac's patented interlocking Therapy Pods are revolutionary in their design. You can finally skip the dripping mess, the taping and waiting, just slip a Therapy Pod into place and keep moving. MicroGrip fusion means the Therapy Pods won't slip or slide. Therapy Pods hold their shape, yet remain flexible - even when frozen - providing even distribution of cold or heat therapy. The reusable Therapy Pods can be placed anywhere within the Snapbac gear and come in three sizes to meet your specific recovery needs:

  • Small (10.8" x 15.9"):  Targeted size for knees, elbows and calves
  • Medium (11.5" x 21"):  Standard size for most muscles groups
  • Large (14" x 26.7"):  Oversized to cover large areas including the back, hips or quads to maximize relief or accelerate warm up

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Benefits of Snapbac

Reducing inflammation and helping muscles rebound shouldn’t feel like a second workout. Snapbac is Wearable Temperature Therapy; relief is fast, easy and won’t slow you down. This innovative and lightweight compression-based system allows you to apply cold or heat therapy directly to muscles, joints or anywhere needed – shoulder to elbow, hip to calf and everywhere in between. Snapbac’s industry-first 360° Tactical Support System keeps the Therapy Pods exactly where you put them, so you can continue your day with no bulky, dripping mess and no downtime; just accelerated recovery that keeps you in the game.

Additional benefits:

  • State-of-the-art athletic fit, molds to every muscle, curve and slope
  • Compression and cold therapy combined is proven to reduce recovery time
  • Cold and heat therapy reinvented - no mess, no bulk, no harsh bite of ice directly on skin
  • MicroGrips on Therapy Pods fuse with mesh layer to stay in place – no sliding, slipping or movement
  • Muscle-specific therapy, Therapy Pods can be placed anywhere
  • Allows full mobility –  stretch, walk, head home – there is no downtime
  • Target multiple areas at once
  • Reusable cold/heat Therapy Pods are flexible, even when frozen, to mold to shoulders, knees, any curve you have that needs relief
  • Breathable, odor-resistant, sweat-wicking fabric helps stabilize body temperature

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Benefits of Cold/Heat Therapy

It can be difficult to know when to use heat and cold therapy, but a simple rule makes it easy to remember:

  • Use COLD Therapy for acute pain or a new swollen/inflamed injury
  • Use HEAT Therapy for chronic pain or an injury that occurred more than 48 hours ago

Cold Therapy

After a workout, your body needs to "repair" itself to prepare for the next training session. Icing or cold therapy helps constrict blood vessels and flush harmful metabolic debris, like lactic acid, from tissues. It also helps slow circulation, reducing swelling, inflammation, muscle spasms, and easing pain. Cold therapy is also beneficial immediately after a muscle injury, strain or bruising to speed recovery. However, do not use cold therapy before exercise.

After an acute injury, the body releases chemicals including kinin, prostaglandin and histamine into the blood which travel towards the injury and cause inflammation. As a vasoconstrictor, cold therapy causes the blood vessels to constrict helping reduce the flow of these chemicals and can reduce swelling.

When to use Cold Therapy

  • Cold therapy is good for acute pain, sprains, strains, bumps, and bruises and overuse injuries that may occur in sports or lifting.
  • The faster you apply cold therapy following intense exertion or injury, the better. Swelling starts as soon as you stop, so slip a cold Therapy Pod in the moment you finish for best results.
  • No need to stay seated while recovering. Therapy Pods stay in place thanks to dozens of MicroGrips that fuse with the tactical mesh, so you can stretch, cool down or head home while still in recovery mode
  • Leave Therapy Pod in place from 5 to 20 minutes.
  • You can continue to intermittently use cold treatment for 24 to 48 hours after an injury.
  • Apply cold Therapy Pod to injured areas for no more than 20 minutes at a time, removing the Therapy Pod for 10 minutes before reapplying it again

Heat Therapy

Heat therapy can be used multiple ways. With injuries older than 2 days or chronic pain, tension in the muscles and soft tissue, especially around the lower spine, restricts proper circulation and sends pain signals to the brain. Heat opens up blood vessels, increasing blood flow and supplying oxygen and nutrients to reduce pain in joints and relax sore muscles, ligaments and tendons. The warmth also decreases muscle spasms and can increase range of motion.

After intense physical activity, overworked muscles can become sore because of a build up of lactic acid. After using cold therapy to reduce swelling and inflammation, heat therapy can be used to increase blood flow and promote the flushing of lactic acid from muscles.

Warming up prior to physical activity reduces the risk of injury and prepares the body to quickly and efficiently respond to nerve signals. Snapbac can accelerate this process by providing heat therapy to muscles, increasing blood flow so you don’t need to expend as much physical energy, reserving it for training or game time. Also, applying superficial heat to your body can improve the flexibility of tendons and ligaments.

When to use Heat Therapy

  • Apply heat to loosen muscles prior to a workout to increase mobility and increase joint elasticity
  • You can also apply heat if you have stiff joints, chronic muscle and joint pain or an ongoing injury
  • 48 hours after an acute injury to promote healing
  • Heat should be warm, not too hot
  • Application should not exceed 20 minutes at a time
  • It’s important NOT to use heat therapy immediately following exercise. Heat increases blood flow, which may enhance inflammation, not reduce it. However, wait for a period of time, and after any swelling has had a chance to go down, heat therapy can increase circulation and promote healthy muscle recovery and relaxation.

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When to use Cold/Heat Therapy

  • Cold therapy is good for acute pain, sprains, strains, bumps, and bruises and overuse injuries that may occur in sports or lifting.
  • The faster you apply cold therapy following intense exertion or injury, the better. Swelling starts as soon as you stop, so slip a cold Therapy Pod in the moment you finish for best results.
  • No need to stay seated while recovering. Therapy Pods stay in place thanks to dozens of MicroGrips that fuse with the tactical mesh, so you can stretch, cool down or head home while still in recovery mode
  • Leave Therapy Pod in place from 5 to 20 minutes.
  • You can continue to intermittently use cold treatment for 24 to 48 hours after an injury.
  • Apply cold Therapy Pod to injured areas for no more than 20 minutes at a time, removing the Therapy Pod for 10 minutes before reapplying it again

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Snapbac advantage for injuries and chronic pain

Snapbac can bring relief to both acute injuries and chronic pain. Please refer to the chart below to see which gear is best suited for your specific needs.

Lower Body Heat Therapy Cold Therapy
Knee Strains and arthritis Pain related to ACL/PCL/MCL tears or sprains, contusion, stinger, Illiotibial band syndrome (runner's knee), Os- good-Schlatter disease, patella tedonitis (jumper's knee), Patellofemoral syndrome, arthritis, knee replacement, bursitis, meniscus tears and dislocations
Calf Strains and cramping Strains, contusions, tears, fascial rupture, tendonitis and shin splints
Quad Strains, contusions and cramping Strains, contusions, tears, fascial rupture and stinger
Hamstring Strains, contusions and cramping Strains, contusions, tears, fascial rupture and stinger
Hip Arthritis, chronic pain, bursitis and gluteal tendinopathy Arthritis, chronic pain, bursitis and gluteal tendinopathy
Groin Strains and pull Herniation, bruising, strains and pull
Glute Strains and contusions Strains, tears, gluteal tendinopathy and gluteus medius syndrome
Lower Back Acute, subacute or chronic pain, sciatica, herniated or ruptured disc, disc degeneration, spondylolisthesis and spinal stenosis Acute, subacute or chronic pain, sciatica, herniated or ruptured disc, disc degenera-tion, spondylolisthesis and spinal stenosis
Upper Body Heat Therapy Cold Therapy
Shoulder Rotator cuff tears, frozen shoulder, contusions Rotator cuff tears, strains, contusions, dislocation, separation, tendonitis, bursists and arthritis
Chest Strains Torn muscle, strains and inflammation
Ribs Strains, separation, tears and bruising
Upper Back Rhomboid Strains, spondylosis and spondylolisthesis Rhomboid strains, myofascial pain, joint dysfunction, herniated disc, spondylosis, spondylolisthesis and stinger

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Cooling down or heating up therapy pods

For Cold Therapy: Place Therapy Pod flat in freezer for 2 hours before use. Remove and knead Pod to evenly distribute temperature. Even frozen, Therapy Pod will remain flexible. Do not use Therapy Pod directly on skin straight from the freezer, always insert into Snapbac gear. If Therapy Pod is too cold and causes discomfort, wait a few minutes before application.

For Heat Therapy: Place room temperature Therapy Pod flat in microwave (around 800W) and heat for 40 seconds. Let stand for 30 seconds. If more heat is needed, heat in 10-second intervals. Discontinue heating if Therapy Pod starts to expand like a balloon, this means it’s overheated. Do not use Therapy Pod directly on skin right after heating, always insert into Snapbac gear. If Therapy Pod is too hot and causes discomfort, wait a few minutes before application.

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How long to use therapy pods

Although you can use multiple Therapy Pods at the same time to treat different areas, we recommend not using any Therapy Pods in one area longer than 20 minutes at a time. Please wait at least 10 minutes before beginning another cold or heat therapy session.

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Benefits of Compression

Snapbac combines the healing benefits of temperature therapy with the performance enhancing and recovery accelerating benefits of compression. It’s important to make sure you are using a truly compression fabric and not merely a compressive or tight garment. Snapbac uses a technical performance fabric, with 195 gsm providing a high level of compression. The design features elevated compression, which means it’s tightest at the extremities of the body and gradually decreases towards the torso. This promotes increased circulation towards the heart. Increasing circulation has many benefits both during physical activity and after.

At the beginning of a workout, increased blood flow means a faster warm up. During exercise, compression can help you gain extra seconds, increase your endurance and reduce damage. Muscle oxygenation is improved by increased circulation, which lessens muscle fatigue, helping you maintain stamina and power through. Compression also holds muscles firmly against the body to heighten muscle response and reduce muscle vibration for a reduction in micro damage.

Immediately after a workout, compression helps prevent the build-up of lactic acid in muscles accelerating muscle repair and reducing soreness.

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